I'm Spencer Linsner, a tech support specialist living in southeastern
Wisconsin. As my work history shows, I've spent nearly 10 years working in
various support positions in several different industries, but I've always
retained the love for programming and the creativity that comes with it
since my time in college.
Now, I'm pursuing that passion and focusing on building my skill and
portfolio as a full-stack web developer. This site will begin as a simple
resume, but it's my goal that over time, it becomes an exhibition of my
new abilities in the form of actual website projects. I look forward to
bringing you with me on this journey, so keep checking in!
Education
SUNY (State University of New York) Brockport
I received a dual major BS in Computer Science and Computer Information
Systems.
Work Experience
Service Desk Analyst at Central Garden and Pet
12/2020 to Present
Serve as the local IT point of contact at the Franklin, WI branch, which
is spread across 4 buildings containing manufacturing, warehouse, and
office environments. Additional over-the-phone and remote support is
provided to employees in other CGP business units. Equipment supported
includes desktops, laptops, docks, printers, Cisco IP phones, Zebra
label printers, and Zebra RF scanners. Software supported includes
Active Directory (AD), Office 365, Webex, SAP, BarTender, and many more.
Service Desk Technical Analyst at vcpi, inc.
12/2017 to 11/2020
Provide Tier 1 over-the-phone technical support to multiple clients,
mostly in the healthcare industry. Hardware support includes work with
laptops, desktops, thin clients, printers/scanners/faxes, check
scanners, routers, VOIP phones, and more. Software support experience
includes work with Active Directory, Office/Office 365, various web
browsers, MatrixCare, PointClickCare, CareTracker, Rehab Optima, Citrix,
SAP, and more.
Operations Support Specialist I at New World Application Design and
Development
08/2017 to 11/2017
Position involved maintaining existing web applications written with
.NET Framework 4.0, Web APIs, and Web Forms, as well as the MS SQL
Server databases for said web applications. This meant fixing bugs,
implementing smaller features that weren't required to be part of a
larger development cycle, and writing SQL scripts to modify data-driven
content, and more. Additionally, the job involved doing supplementary
work for development team projects, such as writing SQL scripts to seed
table data.
Web Team Student Worker at The College at Brockport, State University of
New York
01/2016 to 05/2017
Job consisted of managing the campus website, including creating new
pages for the various departments and administrative units on campus,
updating old pages (both old content and outdated source code), and
addressing issues as they are found by end users. The website was
managed through the OUCampus CMS.
Skills
Soft Skills
Verbal ommunication, both in-person and remote
Able to explain difficult concepts in easy-to-understand terms
Resilient to change
Empathetic and able to mediate conflicts
Web Development Technologies
Frontend
HTML
CSS
Currently studying other frameworks and languages for webdevev, both
front and back end.
